Sales & Customer Support

Connect Zendesk to Sortment

Connect Zendesk to Sortment so its AI agents can use tickets and conversations to trigger, personalize or pause lifecycle messages. You approve every change.

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Actions: 456
Triggers: 2
Authentication: OAuth2
Category: Sales & Customer Support

What Sortment's agents can do in Zendesk

456 actions. The ones lifecycle programs use most are shown first.

Create Autocomplete Tags
Create Custom Ticket Status
Create End User Identity
Create Many Zendesk Tickets
Create Many Zendesk Users
Create Organization Subscription
Create Or Update Many Users
Create or Update User
Create Side Conversation
Export Suspended Tickets
Create Ticket Content Pin
Create Ticket Field
Create Ticket Field Option
Create User Field Option
Create User Identity
Create User Profile Event
Create User Organization Membership
Create Users Tags
Import Zendesk Ticket
Create Zendesk Ticket
Create Ticket or Voicemail Ticket
Create Zendesk User
Create Zendesk User Field
Search Ticket Triggers
Reply to Zendesk Ticket
Search Zendesk Users
Update Custom Ticket Status
Update Many Tickets
Update Many Ticket Triggers
Update Many Users
Add Organization Tags
Update Side Conversation
Update Ticket Field
Update Zendesk Ticket Tags
Update Ticket Trigger
Update User

Show all 456 actions

Update Zendesk User Field
Update Zendesk User Profile
Update Zendesk User Profile By ID
Update User Identity
Update Current User Settings
Update Users Profiles
Update User Tags
Update Zendesk Account Settings
Update Zendesk Ticket
Create Access Rule
Send Notification to App
Create Automation
Create Bookmark
Create Custom Object Bulk Job
Create Custom Object Record
Create Custom Object Record Attachment
Create Deletion Schedule
Create Zendesk Dynamic Content Item
Create Zendesk Dynamic Content Item Variant
Create Zendesk Group Membership
Create Many Dynamic Content Variants
Create Object Trigger
Create Organization Field
Create Organization Membership
Create Many Organization Memberships
Create Or Update Organization
Create Resource Collection
Create Support Address
Create Trigger
Create Trigger Categories Batch Job
Create Zendesk Trigger Category
Create View
Create Zendesk Custom Object
Create Zendesk Custom Object Field
Create Zendesk Group
Create Zendesk Organization
Create Zendesk Request
Create Zendesk Target
Search Automations
Export Incremental Routing Instance Values
Search Macros
Search Requests
Export Search Results
Export View
Search Views
Search Custom Object Records
Search Help Center Articles
Search Object Triggers
Search Zendesk
Search Organizations
Update Access Rule
Update Zendesk App Installation
Update Automation
Update Custom Object
Update Custom Object Record
Update Deletion Schedule
Update Dynamic Content Variant
Update Many Dynamic Content Variants
Update Macro
Update Many Automations
Update Many Macros
Update Many Object Triggers
Update Many Zendesk Organizations
Update Many Views
Update Object Trigger
Update Organization Field
Update Permission Policy
Update Resource Collection
Update Support Address
Update Zendesk Target
Update Trigger Category
Update View
Update Zendesk Attachment
Update Custom Object Field
Update Dynamic Content Item
Update Zendesk Organization
Update Request
Upsert Custom Object Record By External ID or Name
Count Deleted Users
Count User CCD Tickets
Bulk Import Tickets
Set Organization Tags
Bulk Delete Zendesk Suspended Tickets
Bulk Delete Zendesk Users
Bulk Delete Soft-Deleted Zendesk Tickets
Get Account Settings
List Active Triggers
List Apps Location Installations
Get Autocomplete Tags
List Automations
List Brands
List Agents by Brand
List Custom Ticket Statuses
List Deleted Tickets
Get Deleted User
List Deletion Schedules
List Dynamic Content Items
List Dynamic Content Variants
Get Email Notification
Get Email Notifications
List End User Identities
Get End User Identity
List Group Memberships
List Memberships By Group
List Assignable Groups
Count Users by Group
List Group Users
List Guide Survey Responses
List Guide Surveys
Get Incremental Ticket Events
List Ticket Metric Events
Get Incremental Tickets
Get Incremental Tickets (Cursor)
Get Incremental Users
List Job Statuses
List Locales
List Agent Locales
List Macro Attachments
List Macro Categories
List Macro Action Definitions
List Macros
List Macro Actions
List Active Macros
List Open Requests
List Organization Fields
List Organization Requests
List Organization Merges
Count Organization Tickets
Get Organization Subscription
List Organization Subscriptions
Get Organization Tags
Get Organization Tickets
List Organization Users
Count Organization Users
List Ticket Problems
List Public Locales
Get Recent Tickets
List Remote Authentications
List Request Comments
List CCD Requests
List Solved Requests
List Satisfaction Ratings
List Side Conversation Events
List Tags
Count Tags
List Target Failures
List Targets
Get Ticket Audit
List Ticket Collaborators
Get Ticket Comments
List Ticket Email CCs
List Ticket Fields
Count Ticket Fields
List Ticket Followers
List Ticket Forms
List Ticket Incidents
Get Ticket Metric
Get Ticket Metrics
List Ticket Audits
Count Ticket Audits
Count Ticket Comments
Get Ticket Conversation Log
Count Zendesk Tickets
List Ticket Skips
Get Ticket SLA Policy Metrics
Get Ticket Metrics
List Side Conversation Events
List Trigger Categories
List Ticket Triggers
Get Ticket Trigger Definitions
Get User
Get Full User Entitlements
Get User Events
Get User Field By ID
List User Field Options
List User Fields
Get User Fields Show Many
Get User Profile by Profile ID
Get User Profile Events by ID
Get User's Assigned Tickets
List Brand Agent Memberships By User
Get User's CC'd Tickets
Get User Compliance Deletion Statuses
Count Users
List User Sessions
Get User's Followed Tickets
List Memberships By User
Get User's Group Membership
List User Groups
Count User Groups
Get Current User Settings
List User Organization Memberships
Get User's Organization Membership
List User Organizations
Get User's Organizations Count
List User's Organization Subscriptions
Get User Password Requirements
Get Users Profiles
Get User Related Info
Get User's Requested Tickets
List User Requests
List User Skips
Get User Tags
Count User Assigned Tickets
List View Filter Definitions
List Views
List Active Views
List Views - Compact
Count Tickets in Views
List Views By IDs
List Tickets From View
Count Tickets in View
List Activities
List Custom Roles
List Organization Subscriptions
List Requests
List Sessions
List Sharing Agreements
List Suspended Tickets
Get Zendesk Ticket
List Ticket Field Options
Get Zendesk Ticket Form
Get Zendesk Ticket Related
Get Side Conversation
Get Ticket Tags
List Active Automations
List App Installations
List App Locations
List Assignable Group Memberships
List Assignable Memberships By Group
List Bookmarks
List Brand Agent Memberships
List Custom Object Record Attachments
List Custom Object Records
List Deleted Users
List Help Center Content
List Incremental Custom Object Records
List Monitored X Handles
List Object Triggers
List Object Trigger Definitions
List Organization Memberships
List Organization Memberships by Organization
List Resource Collections
List All Skips
List Support Addresses
List Ticket Audits
List Ticket Content Pins
List User Identities
List Access Rules
List Custom Object Fields
List Custom Objects
List Permission Policies
List Tickets
List Users
Mark Multiple Tickets as Spam
Set Default Custom Ticket Status
Set Organization as Default for User
Verify User Identity
Check Host Mapping Validity for Existing Brand
Count Custom Object Records
Count Zendesk Organizations
Bulk Unregister Push Notification Devices
Upload Zendesk Attachment
Bulk Delete Zendesk Group Memberships
Bulk Delete Zendesk Macros
Bulk Delete Zendesk Automations
Bulk Delete Zendesk Custom Object Triggers
Bulk Delete Zendesk Organization Memberships
Bulk Delete Zendesk Views
Bulk Delete Zendesk Organizations
Download Attachment
Download Custom Object Record Attachment
Get Zendesk About Me
Count Activities
Get Zendesk Organizations
Get App
Get App Installation Requirements
Get App Public Key
Get App Public Key PEM
Get Attachment
Get Zendesk Brand
Get Custom Object Fields Limit
Get Custom Object Records Limit
Get Custom Objects Limit
Get Custom Status
Get Deletion Schedule
Get Group Membership
Count Groups
Get Incremental Organizations
Get Incremental Routing Attribute Values
Get Incremental Sample Export
Get Job Status
Get Locale
Get Current Locale
Get Organization Field
Get Organization Membership
Get Organization Related Info
Get Owned Apps
Get Request Comment
Get Agent Attribute Values
Count Satisfaction Ratings
Get Search Results Count
Get Security Settings
Get Support Address
Get Current Session
Count Views
Get Zendesk Organization
Get Zendesk Organization Merge
Set Group Membership as Default
Verify Subdomain Availability
Verify Support Address
Autocomplete Users
Logout Many Zendesk Users
Preview View Ticket Count
Permanently Delete User
Show Many Email Notifications
Incremental User Export (Cursor)
Show Changes to Ticket
Show Ticket Field
Show Many Ticket Fields
Show Many Ticket Forms
Autocomplete Users
Show User Identity
Show Ticket Field Option
Make Zendesk Ticket Comment Private
Make End User Identity Primary
Make Ticket Comment Private
Make User Identity Primary
Merge Users
Merge Zendesk Tickets
Open User's Profile in Agent Browser
Recover Multiple Suspended Tickets
Reorder Ticket Fields
Reorder Ticket Triggers
Reorder User Fields
Request End User Verification
Request User Create
Request User Verification
Show Many Tickets
Show Many Users
Unassign User from Organization
Apply Zendesk Macro Preview
Autocomplete Problems
Install Zendesk App
Redact Zendesk Comment
Merge Zendesk Organizations
Preview View
Detect Best Locale
Show Automation
Show Dynamic Content Item
Show Many Dynamic Content Items
Show Dynamic Content Item Variant
Incremental Routing Attributes Export
Show Macro
Show Macro Replica
Show Object Trigger
Autocomplete Organizations
Show Many Organizations
Show Target
Show Target Failure
Show Trigger
Show Trigger Category
Execute View
Make Organization Membership Default
Renew Session
Reorder Custom Object Fields
Reorder App Location Installations
Reorder Organization Fields
Show Access Rule
Show Custom Object
Show Custom Object Record
Show Many Job Statuses
Show Permission Policy
Show Request
Delete Deleted Ticket Permanently
Delete Organization Tags
Delete Zendesk Organization Subscription
Delete Zendesk Ticket Field
Delete Ticket Field Option
Delete Ticket Tags
Delete Zendesk User Field
Delete User Field Option
Delete Zendesk User Profile
Delete Zendesk User Session
Delete Zendesk User's Group Membership
Delete User Identity
Delete User's Organization Membership
Delete All User Sessions
Delete User Tags
Delete Zendesk Ticket
Delete Zendesk User
Restore Multiple Deleted Tickets
Restore Zendesk Ticket
Delete Access Rule
Delete Zendesk Automation
Delete Zendesk Business Hours Schedule
Delete Custom Object Record Attachment
Delete Custom Object Record
Delete Zendesk Deletion Schedule
Delete Zendesk Group Membership
Delete Zendesk Macro
Delete Zendesk Organization Field
Delete Organization Membership
Delete Resource Collection
Delete Zendesk Target
Delete Zendesk Trigger
Delete Zendesk Trigger Category
Delete Authenticated Session
Delete Zendesk View
Delete Zendesk App Installation
Delete Zendesk Bookmark
Delete Zendesk Custom Object
Delete Zendesk Custom Object Field
Delete Zendesk Custom Object Record
Delete Zendesk Custom Status
Delete Zendesk Dynamic Content Item
Delete Zendesk Dynamic Content Item Variant
Delete Zendesk Custom Object Trigger
Delete Zendesk Organization
Delete Zendesk Support Address

How it works

1
Connect
Connect it in Settings › Connectors. Most tools take one click to authorise.
2
Put agents to work
Strategy, Content and Analyst AI can read from it and act in it as part of your lifecycle programs.
3
Approve and measure
You review every change before it goes live, and Sortment measures the lift.