Sales & Customer SupportProductivity & Project Management
Connect Freshdesk to Sortment
Connect Freshdesk to Sortment so its AI agents can use 178 Freshdesk actions in your lifecycle programs, from audiences and campaigns to reporting.
- Actions
- 178
- Triggers
- —
- Authentication
- API Key
- Category
- Sales & Customer Support
What Sortment's agents can do in Freshdesk
36 of 178 actions shown.
- Add Note to Ticket
- Add Ticket User Access
- Add Watcher to Ticket
- Bulk Unwatch Tickets
- Bulk Update Tickets
- Cancel Contact Import
- Create Admin Group
- Create Admin Group
- Create Admin Ticket Field
- Create Admin Ticket Field Section
- Create Multiple Agents
- Create Canned Response
- Bulk Create Canned Responses
- Create Canned Response Folder
- Create Company
- Create Contact
- Create Contact Field
- Create Discussion Category
- Create Discussion Forum Topic
- Create Discussion Topic Comment
- Create Email Mailbox
- Create Forum
- Create SLA Policy
- Create Solution Article
- Create Solution Category
- Create Ticket
- Create Ticket Form
- Create Ticket via Outbound Email
- Create Ticket Time Entry
- Create Translated Solution Category
- Currently Authenticated Agent
- Delete Admin Group
- Delete Agent
- Delete Automation Rule
- Delete Company
- Delete Company Field
How it works
- 1
Connect
Connect it in Settings › Connectors. Most tools take one click to authorise.
- 2
Put agents to work
Strategy, Content and Analyst AI can read from it and act in it as part of your lifecycle programs.
- 3
Approve and measure
You review every change before it goes live, and Sortment measures the lift.
Related integrations
All integrations
See Sortment work with Freshdesk.
Book a 30-minute call. We'll walk you through Sortment with your goals, your data and your stack in mind.
No migration · Works alongside your existing stack