Sales & Customer SupportProductivity & Project Management
Connect Freshdesk to Sortment
Connect Freshdesk to Sortment so its AI agents can use tickets and conversations to trigger, personalize or pause lifecycle messages. You approve every change.
- Actions
- 178
- Triggers
- —
- Authentication
- API Key
- Category
- Sales & Customer Support
What Sortment's agents can do in Freshdesk
178 actions. The ones lifecycle programs use most are shown first.
- Add Note to Ticket
- Add Ticket User Access
- Add Watcher to Ticket
- Create Admin Ticket Field
- Create Admin Ticket Field Section
- Create Contact
- Create Contact Field
- Create Email Mailbox
- Create Ticket
- Create Ticket Form
- Create Ticket via Outbound Email
- Create Ticket Time Entry
- Export Contacts
- Import Contact
- Reply to Forward Ticket
- Reply to Ticket
- Search Contacts
- Search Contacts Autocomplete
- Update Admin Ticket Field
- Update Admin Ticket Field Section
- Update Contact
- Update Contact Field
- Update Conversation
- Update Email Settings
- Update Automatic BCC Emails
- Update Ticket
- Update Ticket Form
- Update Ticket Summary
- Update Ticket User Access
- Create Admin Group
- Create Admin Group
- Create Multiple Agents
- Create Canned Response
- Create Canned Response Folder
- Create Company
- Create Discussion Category
Show all 178 actionsShow fewer actions
- Create Discussion Forum Topic
- Create Discussion Topic Comment
- Create Forum
- Create SLA Policy
- Create Solution Article
- Create Solution Category
- Create Translated Solution Category
- Search Agents Autocomplete
- Update Group Agents
- Search Agents
- Search Companies
- Search Companies Autocomplete
- Search Solution Articles
- Update Admin Group
- Update Agent
- Update Agent Availability
- Update Automation Rule
- Update Canned Response
- Update Canned Response Folder
- Update Company
- Update Discussion Category
- Update Discussion Comment
- Update Discussion Forum
- Update Discussion Topic
- Update SLA Policy
- Update Solution Category
- Update Solution Folder
- Update Solution Article
- Update Time Entry
- Bulk Unwatch Tickets
- Bulk Update Tickets
- Get Account
- Get Contact
- Get Contact Fields
- Get Contacts
- Get Email Mailbox
- Get Imported Contacts
- List All Scenario Automations
- Get Tickets
- Get Ticket Time Entries
- Get Ticket User Access
- List Admin Groups
- List All Agents in a Group
- List All Sections for a Ticket Field
- List All Skills
- List All Ticket Conversations
- List Automation Rules
- List All Forum Categories
- List All Topics in a Forum
- List Email Mailboxes
- List All Email Configs
- List Forums in Category
- List Monitored Topics
- List Participated Topics
- List All Products
- List All Roles
- List Satisfaction Ratings
- List All SLA Policies
- List Solution Articles
- List Solution Categories
- List Solution Folders
- List Translated Category Folders
- List Solution Subfolders
- List a Specific Section Details
- List All Surveys
- List All Ticket Fields
- List Ticket Forms
- List Ticket Satisfaction Ratings
- List Ticket Watchers
- List Time Entries
- List Topic Comments (Paginated)
- List Translated Solution Articles
- List Translated Subfolders
- Bulk Add Watcher to Tickets
- Bulk Create Canned Responses
- Get Agent
- Get Agent Availability
- Get Business Hours
- Get Canned Response Folders
- Get Companies
- Get Company
- Get Company Fields
- Get Discussion Category
- Get Folder Responses
- Get Job
- Get Translated Solution Category
- Filter Tickets
- Hard Delete Contact
- View a Contact Field
- View Email Mailbox Settings
- View Email Config
- View Automatic BCC Emails
- View Product
- View Ticket
- View a Ticket Field
- View a Ticket Form's Field
- Currently Authenticated Agent
- Unmonitor Forum
- Unmonitor Topic
- View Discussion Topic
- Toggle Timer
- Make Agent
- View a Canned Response
- View Automation Rule
- View a Business Hour
- View a Company Field
- View Group
- View a Role
- View Helpdesk Settings
- View a Skill
- View Solution Category
- View Solution Folder
- View Solution Article
- Cancel Contact Import
- Delete Contact
- Delete Contact Field
- Delete Conversation
- Delete Email Mailbox
- Delete Multiple Tickets
- Delete Ticket
- Delete Ticket Field
- Delete Ticket Form
- Delete Ticket Form Field
- Delete Ticket Summary
- Delete Ticket User Access
- Remove Watcher from Ticket
- Delete Admin Group
- Delete Agent
- Delete Automation Rule
- Delete Company
- Delete Company Field
- Delete Discussion Category
- Delete Discussion Comment
- Delete Discussion Forum
- Delete Discussion Topic
- Delete Group
- Delete Section
- Delete Skill
- Delete Solution Article
- Delete Solution Category
- Delete Solution Folder
- Delete Time Entry
How it works
- 1
Connect
Connect it in Settings › Connectors. Most tools take one click to authorise.
- 2
Put agents to work
Strategy, Content and Analyst AI can read from it and act in it as part of your lifecycle programs.
- 3
Approve and measure
You review every change before it goes live, and Sortment measures the lift.
Related integrations
All integrations
See Sortment work with Freshdesk.
Book a 30-minute call. We'll walk you through Sortment with your goals, your data and your stack in mind.
No migration · Works alongside your existing stack