Channels

SMS that converts, with compliance built in

High-urgency sends, offer redemptions, and lifecycle follow-ups, with opt-out enforcement and STOP/HELP handling on every message.

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Content Creation

Write messages that work in 160 characters

Character limits enforced in the editor, not discovered after send.

160-character enforcement

Live character and segment counter flags copy that exceeds one segment during writing.

Auto-concatenation

Longer messages are split and joined back together automatically. Most devices show them as one message.

Personalization in body

Use {{first_name}}, {{offer_code}}, or any profile field with fallback values.

Compliance

Compliance enforced on every single send

TCPA opt-out and STOP/HELP handling are automatic, not manual processes.

Opt-out list enforcement

Users who replied STOP are permanently excluded from every subsequent send.

STOP / HELP auto-handling

STOP opts the user out immediately. HELP replies with your business name and opt-out instructions.

TCPA compliance

Every recipient must have a valid SMS opt-in. Users without one are excluded before send.

Journeys

Put SMS where it drives the most action

SMS works best for urgent messages. Use it as a follow-up, not the first touch.

Journey integration

Use SMS as a high-urgency follow-up when email and push go unanswered.

Event-triggered sends

Trigger on a specific user action: offer expiry, appointment reminder, milestone.

Scheduled sends

Deliver in each user's timezone, with quiet hours, so messages don't arrive at bad times.

“We plugged in Sortment and by the end of the day, every customer touchpoint was together. Sortment’s AI surfaced churn-prone users so we could act before they left.”

— Divyeshwari Singh, PMM, Shopflo

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Capabilities

Everything SMS can do

The full capability set: content, compliance and delivery.

Content

160-char enforcement	✓
Auto-concatenation	✓
Personalization + fallbacks	✓
MMS image support	✓

Compliance

TCPA opt-in required	✓
Opt-out enforcement	✓
STOP / HELP auto-handling	✓
Suppression across campaigns + journeys	✓

Delivery

Event-triggered sends	✓
Scheduled sends	✓
Timezone-aware delivery	✓
Quiet hours	✓

Journey

Journey integration	✓
Fallback after email + push	✓

Reporting

Click tracking

✓

FAQs

How is TCPA compliance handled?

Sortment enforces opt-out on every send and handles STOP/HELP automatically. Consent collection must be managed at your acquisition touchpoints — Sortment stores and enforces the list from there.

What happens when a user replies STOP?

They are immediately added to the opt-out list and excluded from all future SMS sends, permanently, unless they explicitly re-opt in.

Can I send messages longer than 160 characters?

Yes. Sortment auto-concatenates longer messages into multiple segments. Most devices display the full message as one; each segment is billed separately by your carrier.

Do I need to collect opt-ins myself?

Yes. Sortment enforces opt-out compliance but does not collect opt-ins. Your sign-up flows, checkout pages, or preference centers are where users consent to SMS.

Can SMS be a fallback step in a journey?

Yes. For example: email on Day 0, push on Day 2, then SMS on Day 4 if there's no action, managed as a single journey in Sortment.

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No migration · Works alongside your existing stack