Sales & Customer Support

Connect Intercom to Sortment

Connect Intercom to Sortment so its AI agents can use tickets and conversations to trigger, personalize or pause lifecycle messages. You approve every change.

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Actions: 133
Triggers: —
Authentication: OAuth2
Category: Sales & Customer Support

What Sortment's agents can do in Intercom

133 actions. The ones lifecycle programs use most are shown first.

Add subscription to a contact
Add tag to contact
Create contact
Create conversation
Create data event
Create or update tag
Create ticket
Create a ticket type
Create ticket type attribute
Create event summaries
Find a tag
Reply to ticket
Reply to conversation
Search contacts
Search conversations
Search tickets
Update a contact
Update contact
Update ticket
Update a ticket type
Update ticket type attribute
Create a collection
Create an article
Create a note
Create content import source
Create data attribute
Create data export
Create external page
Create help center section
Create internal article
Create or update a company
Search for articles
Search internal articles
Update a collection
Update a company
Update an article

Show all 133 actions

Update content import source
Update data attribute
Update external page
Update internal article
Assign conversation
Get a contact
Get conversation
Get ticket
Get a ticket type
List all activity logs
List all admins
List all articles
List all collections
List all companies
List all help centers
List all macros
List all notes
List attached companies for contact
List attached contacts
List attached segments for companies
List attached segments for contact
List away status reasons
List calls
List calls with transcripts
List company notes
List all contacts
List content import sources
List conversations
List data attributes
List data events
List external pages
List help center sections
List internal articles
List all news items
List all segments
List subscriptions for a contact
List subscription types
List all tags
List tags attached to a contact
List all teams
List all ticket states
List all ticket types
Retrieve a segment
Retrieve visitor with user ID
Download data export
Get content import source
Get entity counts
Get custom object instance by external ID
Get external page
Retrieve job status
Retrieve a collection
Retrieve a company by id
Retrieve a help center
Retrieve job status
Retrieve a macro
Retrieve an admin
Retrieve an article
Retrieve companies
Retrieve internal article
Retrieve note
Retrieve a team
Set admin to away
Set an admin to away
Attach contact to company
Attach contact to conversation
Attach tag to conversation
Attach tag to ticket
Block contact
Close conversation
Enqueue create ticket
Merge a lead and a user
Reopen conversation
Show contact by external ID
Identify an admin
Register Fin Voice call
Scroll over all companies
Show call
Show call transcript
Archive contact
Delete a tag
Delete a contact
Delete ticket
Detach a contact from tag
Detach contact from company
Detach tag from conversation
Detach tag from ticket
Remove subscription from a contact
Remove tag from a contact
Unarchive contact
Cancel data export
Delete a collection
Delete a company
Delete an article
Delete a visitor
Delete content import source
Delete external page
Delete internal article

How it works

1
Connect
Connect it in Settings › Connectors. Most tools take one click to authorise.
2
Put agents to work
Strategy, Content and Analyst AI can read from it and act in it as part of your lifecycle programs.
3
Approve and measure
You review every change before it goes live, and Sortment measures the lift.