PRICING

One platform. Every channel. All your users.

Essentials

Starts at

$100

per month · billed monthly

For early-stage apps and smaller teams gaining momentum

Upto 50,000 MAU

Features you'll love:

Strategy AI, Content AI, and Analyst AI

500k emails/month
(overage: $0.5 per 1,000)

Unlimited push notifications

SMS/WhatsApp/Other channels based on usage

Email & Slack community support

Premium

Starts at

$500

per month · billed monthly

For scaling companies growing their user base

50,000 – 100,000 MAU

Everything in Essentials, plus:

2M emails/month
(overage: $0.4 per 1,000)

Dedicated Customer Success Manager

Enterprise

Starts at

Let's talk

Starts at

For large organizations operating at scale

100,000+ MAU

Everything in Premium, plus:

Custom email volume & pricing

Quarterly Business Reviews

Priority support with dedicated CSM

Try the 1-Month Pilot

See how our Outcome-as-a-Service model improves your business metrics — in just 30 days.

Essentials

Essentials

starts at $100/mo

Premium

Premium

starts at $500/mo

Enterprise

Enterprise

Let's talk

Campaigns and Journey Orchestration

Cross-channel campaign orchestration from a single interface

Cross-channel campaign orchestration from a single interface

Visual drag-and-drop journey/workflow builder

Visual drag-and-drop journey/workflow builder

API-triggered broadcasts and transactional messaging

API-triggered broadcasts and transactional messaging

Multi-step lifecycle journeys and automations

Multi-step lifecycle journeys and automations

Event and action-based journey triggers

Event and action-based journey triggers

Asynchronous collaboration, versioning & approval workflows

Asynchronous collaboration, versioning & approval workflows

AI/ML-powered journey optimization

AI/ML-powered journey optimization

Frequency capping / message throttling

Frequency capping / message throttling

Real-time in-product action triggers

Real-time in-product action triggers

Optimization

A/B and multivariate testing

A/B and multivariate testing

Global control groups across all journeys

Global control groups across all journeys

Automatic winning variant selection

Automatic winning variant selection

Personalized variant selection per recipient

Personalized variant selection per recipient

Send Time Optimization (Best Time to Deliver)

Send Time Optimization (Best Time to Deliver)

Test message copy, timing delays & channel mix

Test message copy, timing delays & channel mix

Audiences & Segmentation

Real-time and historical segmentation

Real-time and historical segmentation

No-code audience builder (natural language / visual)

No-code audience builder (natural language / visual)

Real-time suppression lists

Real-time suppression lists

Import segment lists from external systems

Import segment lists from external systems

Lifecycle & AI predictive attributes (churn propensity, LTV)

Lifecycle & AI predictive attributes (churn propensity, LTV)

People attributes & custom attributes

People attributes & custom attributes

Custom objects & custom collections

Custom objects & custom collections

Ad audience sync (Google, Meta, TikTok)

Ad audience sync (Google, Meta, TikTok)

Connected forms for lead capture

Connected forms for lead capture

Native analysis of segment behavior

Native analysis of segment behavior

Channels

Email

Email

SMS

SMS

Push Notifications

Push Notifications

In-App

In-App

WhatsApp

WhatsApp

Web

Web

Personalization & Content

Real-time message personalization at send-time and open-time

Real-time message personalization at send-time and open-time

AI-generated content (copy & templates)

AI-generated content (copy & templates)

Product recommendations

Product recommendations

Email template library

Email template library

Liquid / dynamic template variables

Liquid / dynamic template variables

No-code content creation (no engineering required)

No-code content creation (no engineering required)

Reporting & Analytics

Real-time campaign reporting dashboards

Real-time campaign reporting dashboards

Self-service custom report creation

Self-service custom report creation

Campaign, journey, channel & global program reporting

Campaign, journey, channel & global program reporting

Conversion tracking

Conversion tracking

Funnel analytics

Funnel analytics

Cohort analysis with retention modes

Cohort analysis with retention modes

Event analytics & trends

Event analytics & trends

Session analytics

Session analytics

Unified User Profile view

Unified User Profile view

AI/ML predictive intelligence & insights

AI/ML predictive intelligence & insights

Automated segmentation by conversion likelihood

Automated segmentation by conversion likelihood

Data & Integrations

Standard SDK / API integration to ingest data

Standard SDK / API integration to ingest data

Third-party connections to ingest customer & behavioral data

Third-party connections to ingest customer & behavioral data

Out-of-the-box data warehouse integrations

Out-of-the-box data warehouse integrations

Zero- and first-party data ingestion, storage & activation

Zero- and first-party data ingestion, storage & activation

Real-time data availability for segmentation & personalization

Real-time data availability for segmentation & personalization

Anonymous user identification & engagement

Anonymous user identification & engagement

Arbitrary JSON / nested object support on user profiles

Arbitrary JSON / nested object support on user profiles

Live-updating individual user profiles

Live-updating individual user profiles

Dynamic alias / identity merging support

Dynamic alias / identity merging support

Security + Compliance

SOC 2 Type II Certification

SOC 2 Type II Certification

HIPAA Compliance

HIPAA Compliance

ISO 27001 or equivalent security certification

ISO 27001 or equivalent security certification

Single Sign-On (SSO) — SAML, OAuth2

Single Sign-On (SSO) — SAML, OAuth2

Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA)

SCIM for automated user provisioning/de-provisioning

SCIM for automated user provisioning/de-provisioning

Role-based access control (RBAC)

Role-based access control (RBAC)

Data encryption at rest and in transit

Data encryption at rest and in transit

PII masking in dashboard

PII masking in dashboard

Audit logging & data governance

Audit logging & data governance

Campaign approval workflows

Campaign approval workflows

Tenant data isolation

Tenant data isolation

Support

Documentation & knowledge base

Documentation & knowledge base

Community support

Community support

Email support

Email support

Chat / Slack channel support

Chat / Slack channel support

Onboarding support & migration assistance

Onboarding support & migration assistance

Dedicated Customer Success Manager (CSM)

Dedicated Customer Success Manager (CSM)

24/7 technical support

24/7 technical support

Customizable / white-glove support packages

Customizable / white-glove support packages

General implementation timeline

General implementation timeline

Usage + Billing

MAU-based pricing

MAU-based pricing

Multiple Workspaces (Staging + Production)

Multiple Workspaces (Staging + Production)

Flexible plan term (monthly / annual)

Flexible plan term (monthly / annual)

Transparent usage alerting

Transparent usage alerting

Unlimited user seats

Unlimited user seats

FAQ

Frequently Asked Questions

What counts as an MAU?

What happens if I exceed my MAU limit?

Is the 30-day pilot really free?

Do I need to migrate my data?

Not sure where to begin?

Not sure where to begin?

Talk to our product experts to plan out your first steps.

Talk to our product experts to plan out your first steps.

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sortment

© 2026 Sortment. All Rights Reserved.

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sortment

© 2026 Sortment. All Rights Reserved.