Sales & Customer Support
Connect Gleap to Sortment
Connect Gleap to Sortment so its AI agents can use tickets and conversations to trigger, personalize or pause lifecycle messages. You approve every change.
- Actions
- 179
- Triggers
- —
- Authentication
- API Key
- Category
- Sales & Customer Support
What Sortment's agents can do in Gleap
179 actions. The ones lifecycle programs use most are shown first.
- Create a new chat message
- Create a new ticket
- Create Engagement Email
- Create Engagement Product Tour
- Create Message Template
- Create new conversation with session
- Create Tracker Ticket
- Export Statistics Lists
- Generate ticket draft reply
- Generate tracker ticket data
- Search Tickets by Term
- Create WhatsApp Engagement Message
- Search messages
- Send Engagement Email Preview
- Send ticket transcript
- Track events
- Update a ticket
- Update a User for a Project
- Update Chat Message
- Update Engagement Email
- Update Engagement Product Tour
- Update Engagement WhatsApp Message
- Update message template
- Update user
- Create a Collection
- Create AI Content
- Create a new session
- Create a new team
- Create Engagement Banner
- Create Engagement Checklist
- Create Engagement Cobrowse
- Create Engagement Modal
- Create Engagement Push Notification
- Create Engagement Tooltip
- Create feedback item
- Create Help Center Redirect
Show all 179 actionsShow fewer actions
- Create QA Snippet
- Export sessions
- Import session
- Import sessions from Intercom
- Post a comment on a bug
- Create Engagement News Article
- Create Engagement Survey
- Search for sessions
- Search sessions by index
- Update AI Content by Content ID
- Update a team
- Update a Checklist
- Update Engagement Banner
- Update Engagement Cobrowse
- Update Engagement Modal
- Update Engagement News
- Update Engagement Push Notification
- Update Engagement Survey
- Update Engagement Tooltips
- Update Helpcenter Collection
- Update help center redirect
- Update project
- Update QA Answer
- Update a session
- Get all chat messages
- Get All Tickets
- Get All Users for a Project
- Get a ticket
- Get current user
- Get engagement chat message
- Get engagement email
- Get Engagement Emails
- Get a Product Tour
- Get Engagement Product Tours
- Get engagement WhatsApp message
- Get message template
- Get Message Templates
- Get notification ticket
- Get Projects Tickets
- Get project users
- Get session events by ID
- Get email client bounce statistics
- Get Email Client Usage Statistics
- Get email overview statistics
- Get Statistics Lists
- Get Tickets By Session Query
- Get Tickets Export
- Get Tickets Export Fields
- Get Tickets Count
- Get current user's permissions
- Get users unified inbox
- Get users unified inbox ticket
- Get a Checklist
- Get a Collection
- Get AI content
- Get all articles
- Get All Collections
- Get All Invitations for a Project
- Get all sessions
- Get All Teams
- Get engagement activities count
- Get engagement banner
- Get Engagement Banners
- Get Engagement Checklists
- Get Engagement Cobrowse
- Get engagement cobrowse by ID
- Get engagement modal
- Get Engagement Modals
- Get Engagement News
- Get engagement news article
- Get engagement push notification
- Get Engagement Push Notifications
- Get Engagements Activities
- Get engagement recipients
- Get engagement statistics
- Get Engagement Survey
- Get Engagement Surveys
- Get Survey Responses
- Get Engagement Survey Response Samples
- Get Engagement Tooltip by ID
- Get Engagement Tooltips
- Get Help Center Sources
- Get Invitations
- Get project
- Get Projects
- Get archived bugs
- Get Projects Help Center Collections
- Get project sessions
- Get a session
- Get session activities
- Get session Chargebee info
- Get Session Checklists
- Get session LemonSqueezy info
- Get Session Shopify Info
- Get Shared Help Center Answer
- Get statistics facts
- Get Statistics Heatmap
- Get Statistics Raw Data
- Mark Survey Responses as Read
- Identify or update user
- Indicate user typing
- Indicate user viewing
- Link a Ticket
- Merge tickets
- Reassign all tickets to user
- Snooze a Ticket
- Suggest FAQ from message
- Vote for ticket
- Clone Engagement
- Summarize Survey Responses
- Resubscribe a Session
- Toggle Collection Publish Status
- Unsubscribe sessions
- Archive All Tickets
- Archive a Ticket
- Delete a User from a Project
- Delete Engagement Chat Message
- Delete Engagement Email
- Delete Engagement Product Tour
- Delete Engagement WhatsApp Message
- Delete Message
- Delete Message Template
- Delete Ticket
- Unarchive a Ticket
- Unlink a Ticket
- Delete AI Content
- Delete AI Content Batch
- Delete Bugs
- Delete Engagement Banner
- Delete Engagement Checklist
- Delete Engagement Cobrowse
- Delete Engagement Modal
- Delete Engagement News
- Delete Engagement Push Notification
- Delete Engagement Surveys
- Delete Engagement Tooltips
- Delete Help Center Collection
- Delete Help Center Redirect
- Delete Old AI Content Batches
- Delete QA Answer
- Delete project session
- Delete session
- Delete Team
How it works
- 1
Connect
Connect it in Settings › Connectors. Most tools take one click to authorise.
- 2
Put agents to work
Strategy, Content and Analyst AI can read from it and act in it as part of your lifecycle programs.
- 3
Approve and measure
You review every change before it goes live, and Sortment measures the lift.
Related integrations
All integrations
See Sortment work with Gleap.
Book a 30-minute call. We'll walk you through Sortment with your goals, your data and your stack in mind.
No migration · Works alongside your existing stack