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Set a goal. Sortment AI achieves it.

Quests takes a business outcome you care about, builds the execution plan, and runs it. Your team steps in only when a decision genuinely needs one.

Why Quests exist

Why teams use Quests

Use it when your team knows what they're trying to achieve but has no bandwidth to actually get there.

Turns a goal into a running plan

Write the outcome in plain language. Quests works backwards — audience, journey, campaign, experiment — and starts. No brief, no spec, no handoff.

Runs multiple goals at once

Quests handles execution in parallel. While one campaign is running, another is building its audience. Your team's output multiplies without their hours going up.

Comes back only when it needs you

Routine execution it handles on its own. When a decision needs your judgment — approving copy, greenlighting a rollout — it surfaces one item, with context, and waits.

“I feel like I'm able to, in 20% of my time, execute on what normally a team of three to five full-time lifecycle marketers would do — without needing engineering, data, or shared resources.”

— Drew Price, VP, Growth Marketing, BryteBridge Group

Read full case study

What changes

What your team can actually do with Quests

Same team. More in motion.

Run more goals at once

One marketer can run three goals in parallel. Quests handles the execution on all of them simultaneously, no bottleneck, no handoffs, no wait for someone to free up.

From goal to live, fast

No briefing. No back-and-forth. No waiting for a designer or a data pull. You write the outcome, Quests writes the plan and starts, usually the same day.

Working while you're not

Quests runs overnight, through weekends, across timezones. Every action is logged. When you check in the morning, it's already further along.

Your real decisions, only

Routine execution it handles alone. When something needs your judgment, approving copy, greenlighting a rollout, calling an experiment, it surfaces one item at a time.

Always know what's happening

Every action is logged and attributed. See what ran, what's live, what's coming. If you don't like where it's going, tell it, it adjusts.

What one marketer built in a year

BryteBridge scaled a new brand from 2 states to 20 with one lifecycle marketer, no data engineering team, and Sortment.

10x Revenue, year-over-year

2,000+ Campaigns shipped in 12 months

1 Marketer. No engineers.

Under the hood

How Quests works

Give it the outcome. It builds the plan, runs the execution, and checks in only when your judgment is actually needed.

1 Define

Tell Quests what you want to move — a rate, a deadline, a number to hold. That's the brief.

2 Plan & Execute

Quests builds an execution plan and starts. Audiences, journeys, campaigns, experiments — it keeps going until the goal is hit or the window closes.

3 Approve & redirect

Your team gets pulled in only when their call is actually needed. Approve, edit, or change direction. Everything is logged.

The business case

Why lifecycle teams use Quests

The clearest use cases start with one number to move, one deadline to hit, one metric going the wrong way.

Goal-oriented, not task-oriented

Most AI tools complete tasks — finish the work, hand it back, wait for the next one. Quests holds the goal and keeps working toward it.

The goal doesn't come back to your team. It stays with Quests.

Working while your team isn't

Quests runs 24/7. It doesn't need a standup or a ticket or someone to be free before it moves. More goals run at once. Your team's output goes up without their hours going up with it.

Output goes up. Headcount stays the same.

Human judgment where it counts

Quests handles execution. Your team handles judgment. Humans don't leave the loop — they just stop doing the parts that don't need them.

Speed from the agent. Judgment from your team.

Start where you are. Go as far as you want.

How teams use Sortment

Add Sortment to Braze, Iterable, or any other ESP without migrating, or use it to replace your CEP entirely.

With your existing stack

Full CEP replacement

Keep your CEP, add Sortment where it helps.

Your warehouse. Your ESP. Sortment sits in between.

Strategy AI monitors your customer data, finds growth opportunities, and turns them into segment logic and campaign direction your team can send through your existing ESP.

Replace scattered tools with one AI-native CEP.

One platform. Every channel. No handoffs.

Sortment replaces your CEP entirely. Journeys, campaigns, segments, content, analytics, and AI agents all run in one platform.

No more coordinating across Asana, Jira, or Slack. No shared resources, no data team tickets, no waiting. Everything your lifecycle team needs to execute, in one place.

Find the growth signals your team is missing.

Book a 30-minute call. See how Sortment turns opportunities into revenue.

Book a call

FAQs

What does Strategy AI actually do?
Strategy AI scans your customer data for drop-offs, retention gaps, and conversion opportunities. It explains each finding, recommends a lifecycle action, and waits for your approval before executing.
Does Strategy AI execute automatically or does it need approval?
It always waits for approval. Strategy AI surfaces findings and recommendations, but nothing runs until you review and approve. You stay in control of every decision.
What kind of data does Strategy AI need?
It works with your existing customer, product, transaction, and campaign data — from your data warehouse, CRM, analytics tools, or Sortment's own engagement data. No special data preparation is required.
How is Strategy AI different from a dashboard or BI tool?
Dashboards show you metrics. Strategy AI tells you what's behind the metrics, which opportunities to act on, and builds the campaigns or journeys to capture them — closing the gap between insight and execution.
Can Strategy AI work alongside my existing lifecycle team?
Yes. Strategy AI augments your team by handling data analysis and opportunity discovery. Your team reviews recommendations, adds context, and approves what gets executed — making them faster, not redundant.

See what Sortment can do for your goals.

Book a 30-minute call. We'll walk you through Sortment with your goals, your data and your stack in mind.

No migration · Works alongside your existing stack